Below are the general terms of service for social media management. Please note that your services may differ depending on your monthly package.

Services are subject to change without notice.

Terms of Service

Except as otherwise modified by the engagement letter executed by the parties, the following provisions shall apply to the relationship between AO Marketing (“AOMKTG”) and the Client:

  1. Payment: Unless otherwise stated in your contract, all invoices shall be payable by the Client within thirty (30) days of receipt thereof, without set-off reduction, and will not be charged against any retainer until the last invoice for the project. Any dispute with any invoice must be brought to the attention of the AOMKTG within five (5) days of receipt of the invoice. The Client agrees to pay all reasonable legal fees and costs which may be incurred in connection with AOMKTG’s collection of any past due amounts. Any invoice not paid within thirty (30) days shall bear interest at a rate of 1.5% per on the principal each month until paid. Cancellation or suspension of services (“Termination”) must be made in writing, 10 days prior to the start of the next billing period. Any Termination not made 10 days prior to the start of the next billing period will be deemed to be a Termination of the next applicable billing cycle.
  2. Reimbursable Expenses: The Client agrees to reimburse AOMKTG for any reasonable business expenses incurred in connection with the services that AOMKTG provides to the Client, including without limitations, travel costs, telephone charges, software charges, fees paid for online promotions.
  3. Confidential Information: The Client and AOMKTG acknowledge that, pursuant to their Agreement, they may have access to the other party’s proprietary information (“Confidential Information”). The Client and AOMKTG hereby agree to treat and maintain with strict confidence the confidentiality of each other’s Confidential Information and utilize the Confidential Information solely to perform its obligations hereunder. The Client and AOMKTG agree to only disclose Confidential Information to those parties that need to know the information to perform its obligations under this Agreement. The Client and AOMKTG shall not use or disclose, in whole or in part, any Confidential Information without the prior written consent of the other party, except as may be required by law or on judicial authority.The terms of this provision shall survive the termination of their Agreement. The parties acknowledge and agree that money damages would not be a sufficient remedy for a breach of this provision and, in addition to all other remedies to which either party may be entitled, either party shall be entitled to specific performance and injunctive or other equitable relief as remedies for such breach or threatened breach.
  4. Entire Agreement and Modification: the Agreement contains the entire understanding between the parties with respect to the matters described herein and is a complete and exclusive statement as to the terms thereof and supersedes all previous agreements. This Agreement may not be altered or modified except by writing signed by both parties.
  5. Mutual Benefit and Assignment: This Agreement is entered into solely for the benefit of the parties hereto and their respective successors, and no benefits, rights, duties, or obligations inure to any party other than those signatory hereto. This Agreement may not be assigned without the prior written consent of the other party.
  6. Liability and Indemnity: AOMKTG shall use reasonable efforts to provide the services specified. The Client acknowledges that AOMKTG is not an insurer and that AOMKTG hereby makes no warranty, express or otherwise, that the services it provides to the Client will avert or prevent any occurrences or therefrom. AOMKTG assumes no liability or responsibility for any loss or injury that may occur in connection with the services.Notwithstanding the foregoing, AOMKTG’s maximum liability for any damages whatsoever arising out of this Agreement regardless of the manner in which claimed or the form of action alleged, is limited to the amount(s) paid to AOMKTG by the Client under this Agreement. In no event shall AOMKTG be liable to the Client for, and the Client shall hold AOMKTG harmless from, any claims for lost profits, or incidental, indirect, special or consequential damages.

    The Client acknowledges that it has sole and absolute responsibility (legal, financial and otherwise) for any use, decision, action or omission to act that is based on, or in any way related to, the marketing services that AOMKTG provides to the Client. The Client agrees to defend, indemnify and hold harmless AOMKTG from any claims, judgements, damages, loses, liabilities and expenses, including reasonable legal fees, arising or alleged to arise, in whole or in part, from the services.

  7. Governing Law: This Agreement shall be governed by, construed and enforced in accordance with the laws of the Province of Ontario
  8. Relation of the Parties: Neither this Agreement nor the relations between the parties hereto constitutes or forms a partnership, joint venture or employer-employee relationship. The parties intend that AOMKTG shall be an independent contractor. AOMKTG and its agents and employees are not to be considered agents or employees of the Client for any purpose. AOMKTG shall have no authority to bind or obligate the Client or power to execute any contract, agreement, promissory note, mortgage or other document on behalf of the Client.

Social Media – Real Estate Professionals

  1. Posts
    1. 3 social media posts per week are included in the basic management package. An individual post can be published on up to two social media channels if the content is suitable.
    2. Listings will be billed at $50 each plus advertising costs at your discretion
      1. There is no limit to the number of posts related to an individual listing
      2. Posts for listings are made at the discretion of the manager
    3. Posts are scheduled one week in advance
      1. This excludes new listings, open houses, and sold posts. These are added as necessary and at the discretion of the manager
      2. Weekend posts (including those for open houses), are scheduled no later than Friday afternoon by 4pm
    4.  Posts for holidays and long weekends are schedule no later than Thursday afternoon by 4pm.
  1. Edits to posts
    1. The following edits to posts are included. All other edits to content will be billed on an individual basis.
      1. Typos and spelling errors
      2. Price adjustments
    2. Edits to posts cannot be made more than 24 hours after posting
    3. Edits to Facebook posts with photos:
      1. Once photos are posted for a listing, edits to those photos including order of appearance, additional images, or banners cannot be changed
  1. Liking, Commenting & Responding
    1. Social Media Management includes:
      1. Liking comments to posts on your business page
      2. Responding to comments on your business page
    2. Responding to page messages
    3. Passing along relevant information such as messages and questions
    4. Filtering comments for your business page
      1. Comments/questions/likes related to your business listings on your broker’s social media pages will be addressed at the discretion of the manager
      2. Comments/questions/likes on other business pages that do not directly relate to your page will not be responded to, liked or addressed
        1. If you would like these addressed, a personal Facebook page can be created and monitored at an additional fee
  1. Page Statistics
    1. Statistics for individual posts (number of likes, comments, reach, etc.), can be provided upon request:
      1. At the conclusion of a paid campaign
      2. Once per month
    2. Page statistics, including page likes, can be provided once a month upon request, or more frequently at an additional charge
    3. Post likes and comments from other business pages can be included at an additional charge
  2. Other Page Updates
    1. Facebook Banner changes, updates or redesigns will be billed separately

Other notes:

  1. Communication and Additional Services
    1. All communication and additional services not outlined above will be billed on a time and materials basis
    2. The billing rate is $75/hour with a 0.25 hour minimum
    3. This includes responses to phone calls, emails, and text messages regarding services not included in this social media management plan
  2. Cancellation of Service
    1. Monthly service charges will be prorated to the date of cancellation

Social Media – Businesses

  1. Posts
    1. The number of posts and platforms are outlined in your contract.
    2. Posts are scheduled one month in advance
      1. This excludes special promotions, advertisements, sales, news mentions, etc. These are added as necessary and at the discretion of the manager
      2. Weekend posts, are scheduled no later than Friday afternoon by 4pm
    3.  Posts for holidays and long weekends are schedule no later than Thursday afternoon by 4pm.
  1. Edits to posts
    1. The following edits to posts are included. All other edits to content will be billed on an individual basis.
      1. Typos and spelling errors
      2. Price adjustments
    2. Edits to posts cannot be made more than 24 hours after posting
    3. Edits to Facebook posts with photos:
      1. Once photos are posted for a listing, edits to those photos including order of appearance, additional images, or banners cannot be changed
  1. Liking, Commenting & Responding
    1. Social Media Management includes:
      1. Liking comments to posts on your business page
      2. Responding to comments on your business page
    2. Responding to page messages
    3. Passing along relevant information such as messages and questions
    4. Filtering comments for your business page
      1. Comments/questions/likes on other business pages that do not directly relate to your page will not be responded to, liked or addressed
  1. Page Statistics
    1. Statistics for individual posts (number of likes, comments, reach, etc.), can be provided upon request:
      1. At the conclusion of a paid campaign
      2. Once per month
    2. Page statistics, including page likes, can be provided once a month upon request, or more frequently at an additional charge
  2. Other Page Updates
    1. Facebook/Twitter/YouTube Banner changes, updates or redesigns will be billed separately

Other notes:

  1. Communication and Additional Services
    1. All communication and additional services not outlined above will be billed on a time and materials basis
    2. The billing rate is $75/hour with a 0.25 hour minimum
    3. This includes responses to phone calls, emails, and text messages regarding services not included in this social media management plan
  2. Payment
    1. Unless otherwise stated in your contract, all invoices shall be payable by the Client within thirty (30) days of receipt thereof, without set-off reduction, and will not be charged against any retainer until the last invoice for the project. Any dispute with any invoice must be brought to the attention of the AOMKTG within five (5) days of receipt of the invoice. The Client agrees to pay all reasonable legal fees and costs which may be incurred in connection with AOMKTG’s collection of any past due amounts. Any invoice not paid within thirty (30) days shall bear interest at a rate of 1.5% per on the principal each month until paid.
  3. Cancellation or suspension of services (“Termination”) must be made in writing, 10 days prior to the start of the next billing period. Any Termination not made 10 days prior to the start of the next billing period will be deemed to be a Termination of the next applicable billing cycle.